1. Acceptance
By accessing or using Entryo, you agree to these Terms of Service and the Privacy Policy.
If you use Entryo on behalf of an organization, you confirm that you are authorized to act for that organization.
If you do not agree with these Terms, do not access or use the service.
2. The service
Entryo provides visitor registration, QR gate validation, digital invitations and passes, role-scoped management, check-in and checkout records, reporting and related visitor-security workflows.
Features and functionality may depend on the customer's subscription, configuration, assigned role, device capabilities, browser permissions and other technical requirements.
Entryo is a software platform intended to support visitor management. It does not replace an organization's physical security procedures, personnel, emergency systems or legal obligations.
3. Accounts and authorized roles
Staff accounts may be created, assigned, modified or disabled by authorized administrators.
Users must provide accurate information, protect their credentials, use only their assigned account and promptly report suspected unauthorized access.
Users must not allow another person to use their account or credentials.
Permissions displayed in the interface do not replace server-side authorization and security controls.
4. Visitor check-in and passes
Visitors must provide accurate information when registering for a visit and must use gate QR codes and digital passes only for their intended visit.
A digital pass may be personal, time-bound and limited to a particular building, gate, company or host.
Users must not copy, publish, sell, transfer, manipulate or attempt to reuse a pass, private pass URL or checkout token for an unauthorized purpose.
5. Gate QR validation
Each Entryo gate QR is associated with a specific customer, building and gate configuration.
Visitors and staff must use only the QR code or invitation pass authorized for the intended entry point.
Attempting to modify, duplicate, manipulate or bypass Entryo QR validation mechanisms is prohibited.
6. Organization responsibilities
Organizations deploying Entryo are responsible for the lawful and appropriate use of the platform within their organization and locations.
Organizations are responsible for:
- providing appropriate visitor notices and disclosures;
- determining and documenting a lawful basis for each purpose for which visitor information is collected or used;
- giving Entryo only documented instructions that are consistent with applicable law and the customer agreement;
- determining the purpose of visitor-data collection and communicating any applicable earlier erasure or legally required longer retention to Entryo;
- configuring accurate buildings, gates, companies and other organizational information;
- assigning staff members to appropriate roles and access scopes;
- reviewing and managing staff access;
- responding to visitor or individual requests where the organization is responsible for the relevant information;
- ensuring appropriate authorization and safeguards before processing a child's personal data;
- protecting exported reports, downloaded information, printed QR materials and other information obtained from Entryo; and
- complying with applicable laws and regulations relating to their use of visitor information.
7. Prohibited use
You must not:
- access data, accounts, buildings or gates outside your authorized scope;
- probe, attack, overload, reverse engineer or bypass Entryo security controls;
- upload malicious content or use automated access without written authorization;
- misrepresent identity, visit purpose, host, location or authorization;
- share credentials, private pass URLs, visitor data, reports or other confidential information improperly;
- attempt to create, modify or reuse unauthorized passes or QR validation information;
- interfere with the availability, security or operation of the service; or
- use Entryo for unlawful surveillance, discrimination, harassment, fraud or another unlawful purpose.
8. Availability and changes
Entryo may maintain, update, modify or discontinue parts of the service to improve security, reliability, functionality or performance.
Availability may be affected by internet connectivity, hosting infrastructure, device capabilities, browser permissions, customer configuration, maintenance and third-party infrastructure.
Entryo does not guarantee uninterrupted or error-free availability of the service.
Entryo is not an emergency-response service and must not be relied upon as a replacement for emergency services, physical security personnel or emergency procedures.
9. Suspension and termination
Access may be restricted, suspended or revoked where reasonably necessary because of account inactivity, expired subscriptions, assignment changes, security risks, misuse, legal requirements, non-payment or breach of these Terms.
Where appropriate and permitted by applicable law or contractual terms, Entryo may provide notice before suspension or termination.
Organizations remain responsible for handling personal information, reports and exports after their access to Entryo ends, subject to applicable law and contractual obligations.
10. Subscription, fees and payment
Certain Entryo features or services may be offered on a paid subscription basis. Applicable subscription plans, fees, billing periods and applicable taxes will be communicated to the customer before activation.
Payments are currently collected outside the Entryo application through the official payment method or company account details provided by Entryo. Entryo does not currently process subscription payments directly through an in-app payment gateway.
After payment is made, the customer may be required to provide reasonable payment details or proof of payment so that Entryo can verify the payment and manually activate or update the applicable subscription.
A subscription will become active or be extended only after the payment has been verified and the subscription has been updated by an authorized Entryo administrator.
Customers must not make payments to any person, account or payment destination that is not officially provided by Entryo.
Subscription fees, cancellation, renewal and refund terms, where applicable, will be communicated to the customer before or at the time of subscription activation.
Entryo may restrict or suspend paid features where a subscription has expired, payment has not been received or payment information cannot be reasonably verified, subject to applicable law and the applicable customer agreement.
Payment for a subscription does not transfer ownership of Entryo software, source code, branding, intellectual property or underlying technology to the customer.
11. Intellectual property
Entryo software, branding, interface, documentation, designs and original content are protected by applicable intellectual-property laws.
These Terms provide a limited right to access and use the service as authorized. They do not transfer ownership of Entryo's intellectual property to any user or customer.
Customers retain ownership of information and content that they lawfully provide to Entryo, subject to the rights necessary for Entryo to provide the service.
12. Privacy and confidentiality
Personal data is handled as described in the Privacy Policy.
Users must treat visitor, employee, building, gate, security and account information as confidential and disclose it only where authorized or legally required.
Organizations are responsible for protecting information they export, download, print or otherwise obtain from Entryo.
13. Platform data access and security investigations
Entryo may retain and process visitor check-in, checkout, invitation and related records as necessary to provide, maintain, secure and support the visitor-management service, subject to the Privacy Policy, applicable law and the customer agreement.
Entryo personnel with the required platform role may access relevant walk-in and invited visitor records across customer organizations on a need-to-know basis when reasonably necessary to operate or support the service, investigate a reported security incident, missing or inconsistent entry or exit records, suspected misuse, a technical failure, a dispute or another legitimate service-related issue. Any correction or update must be justified and handled with the relevant customer organization under the applicable agreement or lawful process.
Personnel must limit their use to information reasonably necessary for the relevant purpose. Access is subject to role-based controls, confidentiality obligations and applicable audit logging. Entryo does not give every employee access to visitor information, and platform access does not permit browsing, changing or using records for unrelated purposes merely because they are stored on the platform.
The customer organization remains responsible for its own authorized users, assigned access permissions, lawful collection purposes and physical security procedures. Entryo's service and security access does not replace those responsibilities. Neither this access nor a security investigation authorizes using visitor records as Entryo sales leads, targeting visitors with marketing, or selling those records as a data product.
The standard retention period for visitor records and related audit logs is one year after the customer's final active Entryo subscription ends or is terminated, including renewals. Earlier erasure or legally required or documented longer retention may apply. Correction and deletion follow the Privacy Policy, the customer agreement and applicable law. If an existing signed customer agreement or data-processing addendum allocates the parties' responsibilities differently, that agreement governs to the extent of the conflict.
14. Security incidents
Entryo maintains reasonable technical and organizational measures designed to protect the service and information processed through it.
If Entryo becomes aware of a security incident affecting personal information, Entryo will take reasonable steps to investigate, contain and remediate the incident and will notify the affected customer without undue delay as required by the applicable customer agreement and assist with notifications to individuals or authorities when required by applicable law. Statutory notices will follow the requirements and commencement dates then in force.
Users and customers must promptly report suspected unauthorized access, security vulnerabilities or misuse of Entryo to the Entryo support contact.
15. Disclaimers and responsibility
Entryo supports visitor-access and visitor-management workflows but does not replace an organization's physical security procedures, legal compliance, emergency processes or human judgment.
Organizations are responsible for configuring and operating the service appropriately for their environment.
To the extent permitted by applicable law, the service is provided without warranties that it will be uninterrupted, secure or error-free.
Users remain responsible for their actions, credentials, passes, information submitted to the service and use of the platform within their authorized scope.
16. Limitation of liability
To the maximum extent permitted by applicable law, Entryo will not be responsible for indirect, incidental, special or consequential losses arising from the use of, or inability to use, the service.
Entryo does not guarantee that the service will be available at all times or that every feature will operate without interruption, delay or error.
Nothing in these Terms excludes or limits any liability, statutory right or remedy that cannot lawfully be excluded or limited under applicable law.
17. Applicable law
These Terms are governed by the applicable laws of India.
Any mandatory rights or remedies available under applicable law remain unaffected.
The appropriate courts and authorities having lawful jurisdiction will handle disputes that cannot be resolved directly between the relevant parties.
18. Changes and contact
We may revise these Terms as the service, business model, security requirements or applicable legal requirements change.
Material changes will be reflected by updating the effective date above and, where required, providing appropriate notice.
Continued use of Entryo after revised Terms take effect constitutes acceptance only to the extent permitted by applicable law.
Questions about these Terms: +91 77392 86549 or supportentryo@gmail.com .